We honor all manufacturers' warranties and will assist you with any product defect. If a product arrives Dead on Arrival (DOA), please call Unified Barcode & RFID at (800) 705-9721. In most cases, we will replace items that are Dead on Arrival (DOA) during the time period indicated by each manufacturer in the list below. After that, we will help you contact the manufacturer for warranty repair or replacement. The list below is a guideline of the general warranty statements by the various manufacturers listed in alphabetical order by manufacturer. This is just a guide and is subject to change at any time without notice and is only an example of coverage—not a guarantee.3M Touch Systems (MicroTouch) CRT and Desktop LCD monitors - 3 years warranty Chassis monitors - 1 year warranty Touch controller and sensor - 5 years warranty DOA - 30 days
Alien Readers, Antennas and other hardware components (excluding Tags) - 1 year warranty Tags - 180 day warranty Software Media - 90 day warranty (does not include software itself)
American Power Conversion (APC) 2 year warranty DOA - 30 days
American Power Conversion 2 year warranty. DOA - 30 days
APG Cash Drawer 2 year standard warranty Series 4000: 3 year warranty (additional 2 years for registering product at www.apgcd.com) DOA - 30 days
Axiohm 1 year warranty DOA - 30 days Cherry Electrical Products All Keyboards - 2 year warranty DOA - 15 days
Cisco 1 year limited warranty Aironet Wireless Products - 1 year limited Other products - 90 days to 1 year DOA - 30 days
Citizen Impact Printers: IDP3550/3551 - 3 year warranty / all others - one year warranty Thermal Printers: CBM1000II, CT-S300 - 3 year warranty / all others- one year warranty Media, Printheads: NO RETURNS, NO DOA RETURNS DOA - 30 days
Cognitive 2 year warranty DOA - 30 days
Datacard Group Camera Packages -1 year Software - 18 months Card Printers - 18 months DOA - 30 days
Datalogic Mobile (Percon/PSC/DTL) All Falcon products: 1 year warranty DOA - 30 days
Datalogic Scanning (Percon/PSC/DTL) Standard PowerScan - 3 year warranty PowerScan 7000 SRI - 4 year warranty PowerScan 7000 2D - 5 year warranty PowerScan 7000 BlueTooth SRI - 3 years Dragon - 3 year warranty Lynx - 2 year warrant QuickScan 6000 - 5 year warranty QuickScan 6500 - 5 year warranty QuickScan 6500 BlueTooth - 3 year warranty QuickScan 2500 - 5 year warranty Quick Scan 1000 - 2 year warranty Magellan Scanner/Scale - 1 year warranty Magellan 1400i/1000i - 2 year warranty Catcher - 2 year warranty Diamond - 2 year warranty Gryphon Desk - 5 year warranty Gryphon Mobile/BlueTooth - 2 year warranty Heron - 5 year warranty IP products - 30 months Decoders - 5 year warranty Software - One incident resolved free, maintenance agreement required for subsequent software support. DOA - 30 days
Datamax E-class printers and options - 1 year or 1 million linear inches M-class printers and options - 1 year or 1 million linear inches I-class & S-class printers and options - 3 years or 3 million linear inches W-class printers and options - 5 years or 4 million linear inches Prodigy, Prodigy Max, Pro Plus, Allegro II Series- 1 year or 1 million linear inches Printheads, platten rollers, belts and cutters - 1 year or 1 million printing inches. Printer warranties do not include printhead, belts or platen rollers or cutters. DOA - 30 days (NO DOA on printheads)
Digi 5 year warranty on hardware DOA - 30 days
Elo TouchSystems / Tyco Electronics LCD Touchmonitors - 3 year warranty All-In-One touchcomputers - 3 year warranty CRT Touchmonitors - 2 year warranty Custom monitors and some Series 5000 monitors are non-returnable. DOA - 30 days
Epson America 1 - 2 years warranty depending upon model DOA - 30 days
Fargo Electronics 1 year warranty DOA - 30 days
HP Standard Warranty 3 year DOA - 30 days
Hand Held Products IT3800 / PDF Series Linear Image Reader - 5 year IT3870 Cordless Imager - 3 year IT3875 Cordless Imager with keypad - 3 year IT4600 Retail/ Commercial Area Imager - 5 year IT4620 Cordless Retail/ Commercial Area Imager - 3 year IT4800 Industrial Area Imager - 5 year IT5600 Retail/ Commercial Linear Imager - 5 year IT5620 Cordless Retail/ Commercial Linear Imager - 3 year IT5800 Industrial Linear Imager - 3 year Dolphin 7900 Handheld Mobile Computer - 2 year* Dolphin 9500/9550 Handheld PPC Computer - 2 year* Dolphin 9551 Handheld PPC Computer - 1 year *Touchscreen panel display excluded, touchscreen 1 year warranty. DOA - 30 days
Hand Held Products Terminals and Quick Checks Dolphin 9500/9550/7600 Hand Held PDT Computer - 2 year* Dolphin 7900 Hand Held Mobile Computer - 2 year Dolphin 9551 Hand Held Products Mobile Computer Laser - 1 year* All screens on Dolphin Series are 1 year warranty. All Dolphin accessories have 1 year warranty. Transaction Terminals - 1 year warranty Verification - 2 year warrant *Touchscreen panel display excluded, touchscreen 1 year warranty. DOA - 30 days
Honeywell LINEAR & 2D SCANNING: IT3800 / PDF Series Linear Image Reader - 5 year IT3800R Retail/ Commercial Linear Imager - 5 year IT3820 Cordless Retail/ Commercial Linear Imager - 3 year IT3800i Industrial Linear Imager - 3 year IT4600 Retail/ Commercial Area Imager - 5 year IT4820 Cordless Retail/ Commercial Area Imager - 3 year IT4800 Industrial Area Imager - 5 year
MOBILITY & VERIFICATION: Dolphin 7600/7850/9500 Hand Held PDT Computer - 2 year Dolphin 7900 Hand Held Mobile Computer - 2 year Dolphin 9551 Hand Held Mobile Computer Laser - 1 year Transaction Terminals - 1 year Verification- 2 year Touchscreen panel display excluded, touchscreen - 1 year All screens on Dolphin Series are 1 year All Dolphin accessories -1 year warranty DOA - 30 days
Honeywell Batteries Manufacturer's Warranty Term - 1 year DOA - 30 days
IBM Point of Sale 4614 (SureOne), 4840 with associated peripherals - 1 year depot warranty 4694, 4800, 4810, 4835 with associated peripherals - 1 year onsite warranty 4610, 4820 - 1 year depot or 1 year onsite warranty (varies by model) DOA: 30 days
ICVerify 1 year warranty on hardware DOA - 30 days
ID TECH 2 years for magnetic stripe readers 3 years for keyboards DOA - 30 days
Instruments & Equipment (STAR) 1 year warranty for both parts and labor 3 year warranty on parts only (years 2 and 3 parts are covered at no charge)
Intellitrack, Inc. 30 day warranty DOA - 30 days
Intermec Technologies Barcode printers, data collection terminals, access points - 1 year Laser and standard CCD scanners, Cordless Linear Imager/Vista scanners - 3 years Corded Linear Imager/Vista scanners - 5 years Software - 30 days Printheads: Contact Customer Service with invoice number and part number. Printheads non-DOA - 90 days Intermec Take-from-Stock Media - Returnable ONLY if original Intermec Case seal is unbroken. Intermec Custom Media - NOT Returnable DOA - 30 days
Ithaca Peripherals (Transact) 1 year on 610 2 year warranty all others DOA - 30 days
Janam Technologies, LLC 1 year warranty DOA - 30 days
Loftware 90-day replacement for distribution media, manuals and licenses 1 year replacement of non-functioning keys DOA - 90 days
Logic Controls All in One units - 3 year warrant Table display, pole display & cash drawers - 3 year warranty Magnetic Stripe Reader - 2 year warranty All other products - 1 year warranty DOA - 30 days
MagTek 1 year warranty DOA - 30 days
Metrologic Standard Warranty - 2 years from date of manufacture Voyager Series - 5 years from date of manufacture Voyager BT Series- 2 years from date of manufacture MS-7320 InVista and MS-7600 Series Horizon - 3 years from the date of manufacture Stratos - 2 years from date of manufacture DOA - 30 days
MMF Cash Drawer 3 years from date of manufacture on all Heritage, Media Plus and Cashier Plus 2 years from date of manufacture on all Val-U-Lines DOA - 30 days
Monarch/Paxar Printers - 1 year limited depot level warranty Thermal printheads - Prorated limited 6 months warranty or 1 million inches Batteries and Cables - Prorated limited 3 months Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty. DOA - 30 days
Motorola Accessories, serialized - 90 day warranty Accessories, unserialized -30 day warranty Scanners - 1 year standard warranty Scanners CS Series - 90 day warranty Scanners LS2200 Series, DS6600 Series - 60 month warranty Scanners LS9208 Series - 30 month warranty Scanners LS4208 Series -60 month warranty Scanners LS1203 Series, LS4278 Series, DS3400 Series, M2000 Series - 36 month warranty Terminals - 1 year standard warranty DOA - 30 day
National Service Center Dependent upon level of service selected (1, 2, or 3 year plan)
NCR NCR Terminal Standard Warranty - 1 year Depot EasyPoint 45 - 90 Day On-site, 1 year depot NCR Scanners - Standard Warranty 1 year depot NCR 7837 Series - 3 year depot, except 7837-0000 (2 year depot) NCR Fastlane - 90 day on-site warranty NCR PC/ELS - 1 year on-site warranty
O'Neil Printers All printers, including print head - 1 year warranty DOA - 30 days
Opticon 2 year warranty LG2/CR2 - 3 year warranty DOA - 30 days
Panasonic System Solutions All products have depot warranty. Time frames vary. DOA - 30 days
Pioneer POS 3 year depot on all Magnus and M5 items 1 year depot warranty on all others DOA - 30 days
POS-X AIO and Monitors - 3 year warranty Xi3000 BT scanner - 2 year warranty Xi1000 scanners - 1 year warranty
Posiflex Business Machines, Inc. 3 year warranty for US & Canada DOA - 30 days
PrehKeyTec 3 year warranty DOA - 30 days
Printronix 1 year from date of sale - 90 day on site warranty and 9 month return to factory. DOA - 30 days.
RedBeam Software - 30 day warranty Service contract for an additional year of service and telephone support may be purchased. DOA - 90 days
RJS 1 year warranty DOA - 30 days
SATO Printers - 1 year Spare Parts - 1 year Printheads / Platen Rollers - Thermal Transfer Applications - 1 year or 30km (1,200,000 linear print inches) Printheads / Platen Rollers- Direct Thermal Applications - 1 year or 15km (600,000 linear print inches) Cutters - 1 year from the date of purchase or the following number of cuts SATO Standard Guillotine Cutter - 1 year or 300,000 cuts SATO Heavy Duty Rotary (HD) Cutter - 1 year or 500,000 cuts SATO XL400/410e Integrated Cutter - 1 year or 1,000,000 cuts Rechargeable Batteries - 90 days from date of purchase DOA - 30 days
Seagull Scientific Seagull will exchange for new product (warranty information to be determined). DOA - 30 days
Seeburger Full term of license agreement. Software orders require a minimum of 12 months maintenance contract. DOA - Non-returnable
Teklynx 30 day warranty DOA - 20 days
TG3 Electronics 1 year limited warranty based on warranty statement. 4 years warranty on the TG121 Series and TG136 Series. DOA - 30 days
TPG 2 year warranty 3 year warranty for A799 30 days
Unitech POS Keyboards - 1 year Portable Data Terminals - 1 year with optional extended warranty and service contracts available Scanners - 1 year Scanners MS210 series - 3 year Scanners MS330 series - 5 year Stationary Terminals - 2 year DOA - 30 days
Verifone Mx Series Terminals - 3 years Vx Series Terminals - 1 year PinPad 1000SE - 1 year SC5000 - 1 year DOA - Customer must contact VeriFone.
VeriFone (PC Charge) 60 days from date of shipment. DOA - Customer must contact VeriFone.
Wavelink Software Contact our Sales Representative.
Zebra Card Printers (formerly Eltron) Printer - 1 year warranty Printhead - 1 year or 100,000 impressions whichever comes first DOA - 30 days
Zebra Technologies 30 days from date of invoice. DOA - 30 days. NO DOA returns on printheads.
Disclaimer: This list of warranty info is subject to change at anytime with out notice and is only an example of coverage.
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