Position: Manager of Professional Services Delivery
Location: Midwest
Unified Barcode & RFID, Inc.® is a single-source Barcode & RFID Solution Provider, including Warehouse Management, Asset Management, Wireless Infrastructure, and Data Collection Equipment. Headquartered in Palatine, Illinois, Unified Barcode & RFID has enjoyed explosive growth since 2001.
We are looking for a dynamic, exceptional individual to provide Management support throughout the integration process as our Manager of Professional Services Delivery. The Manager of Professional Services Delivery along with our Professional Services Department will work in conjunction to act as the main points of contact between Unified Barcode & RFID and our clients. The Manager of Professional Services Delivery will form and manage a team that will include Systems Consultants, Project Managers, and Systems Architects ultimately to provide comprehensive solutions to our valued Clients.
In addition, the Manager of Professional Services Delivery is the person responsible for on time, on budget, per specification delivery of complex projects. The Manager of Professional Services Delivery manages our Professional Services Department to ensure Unified Barcode & RFID meets our Client expectations and project scope throughout the implementation, ensuring the financial viability of the project and department.
Manager of Professional Services Delivery key responsibilities include:
Core Responsibilities- Improves internal timeline commitments for Professional Services Investment Proposals.
- Understands what documentation needs to be created and will develop templates for missing documentation.
- Provides professional services costs to Account Executive, Systems Architects, and System Consultants.
- Manage the Queue of Jobs for all Professional Services Resources.
- Develops and maintains a library of all Subcontracted Professional Services Resources.
- Mitigates risk on all projects.
- Accountability for Professional Services P&L Budgets.
- Reports to the President.
- Manage Direct Reports
System Consultants
System Architects
Performs Site Survey and Develops Design Documents
Integration Engineers
Installation
Project Managers
Programmer Analysts
Software Developers - Client Tech Support
Interpersonal Skills
- Improves internal timeline commitments for Professional Services Investment Proposals.
- Understands what documentation needs to be created and will develop templates for missing documentation.
- Provides professional services costs to Account Executive, Systems Architects, and System Consultants.
- Manage the Queue of Jobs for all Professional Services Resources.
- Develops and maintains a library of all Subcontracted Professional Services Resources.
- Mitigates risk on all projects.
- Accountability for Professional Services P&L Budgets.
- Reports to the President.
- Manage Direct Reports
System Consultants
System Architects
Performs Site Survey and Develops Design Documents
Integration Engineers
Installation
Project Managers
Programmer Analysts
Software Developers - Client Tech Support
Interpersonal Skills
- Well Spoken - Can speak to any audience (prospect, client, consultant, architect, engineer, programmer, etc.)
Working Knowledge / Understanding of
- MCL Designer
- Wavelink
- OEM Product Lines - Symbol, LXE, PSC, Zebra, Intermec, Teklogix
- Microsoft Project
- Outlook
- CRM - a plus
- Microsoft Office Suite including Word, PowerPoint, Excel
5-7 Years Experience as Manager of Professional Services Delivery
As a valued member of the Unified Barcode & RFID Team, you will have an unlimited potential to grow within our organization. You can also participate in our comprehensive benefits program including BCBS medical, BCBS dental, and 401k.
The Unified Barcode & RFID team is made up of individuals who are enthusiastic and client oriented; who use their creativity and initiative to find the best solutions for exceeding client’s needs. We are a drug-free & equal opportunity employer that values our clients and employees. Contact Information:
Company: Unified Barcode & RFID, Inc.®
Email:
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Code: MPSD
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